Refund and Return Policy

You have 14 days after receiving your item to request a return and refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Hide & Scratch is not responsible for out of the ordinary cat behavior.

To start a return, please contact . If your return is accepted, you will receive specific instructions for returning your package & a refund once it arrives back at our warehouse. You are responsible for any return shipping costs. Items sent back without first requesting a return will not be accepted for a refund.

Hide & Scratch is a small business (I’m a one-cat-lady-show!) and takes pride in customer service. I will do my best to make things right within my ability to do so. 

If you have any questions, please contact

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, Hide & Scratch cannot accept returns on sale items or gift cards.


Exchanges will be evaluated and handled on a case-by-case basis. Please contact


Once your return has been received and inspected, you will receive notice if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


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